Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unassembled, undamaged and in its original packaging. You will also need your receipt or proof of purchase.

If the item was delivered on a pallet, it must also be returned on a pallet.

To request a return, contact us at info@workbenchstore.com. Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted.

Return shipping

Workbench Store will arrange and cover the return transportation for approved returns. We will provide instructions for the collection of your shipment.

You do not need to arrange return transportation yourself.

Restocking fee

A $150 restocking fee applies to approved returns of workbenches and combo packages. The fee will be deducted from your refund.

There is no restocking fee for small-package accessories and parts.

The restocking fee does not apply to items that are damaged, defective or incorrectly shipped.

Damages in transit

Please inspect the shipment when it arrives.

If you notice shipping damage:

- document the damage with the driver,
- take photographs of the shipment and packaging,
- do not unpack or assemble the product,
- contact us as soon as possible at info@workbenchstore.com.

We will review the damage and provide further instructions.

Refunds

Once we have received and inspected your return, we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days, less any applicable restocking fee.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@workbenchstore.com.